Installation & commissioning
Coordinate delivery, utilities, machine setup, acceptance checks, and production handover.
Service & support
Support that continues after delivery.
A machine becomes valuable when the team can install it, program it, operate it, maintain it, and keep production moving.
Lifecycle support
Reduce implementation risk at every stage.
DMD’s service page should make the handover from equipment supplier to production partner clear and measurable.
Training & programming
Support operators and engineers with machine operation, five-axis programming, post-processing, and workflow documentation.
Maintenance & spare parts
Provide preventive-maintenance guidance, technical support, replacement parts, upgrades, and escalation routes.
Support workflow
Make the next action obvious.
01 · Submit
Send the machine serial number, issue category, urgency, and photographs or video.
02 · Triage
Route the request to technical support, programming, spare parts, or service.
03 · Resolve
Share instructions, remote assistance, onsite support, parts, or a corrective plan.
04 · Record
Document the outcome and update maintenance or training information.
Customer checklist
Before you request support.
- Machine model and serial number
- Control or software version
- Material, tool, blade, or process involved
- Error message, photograph, or short video
- What changed before the issue appeared
- Production impact and desired response
Need assistance?
Open a support request.
Use the contact form and choose After-sales support.